FAQs

Frequently Asked Questions (FAQs)

Welcome to the UKART.IN FAQ section! Here, we've compiled answers to common questions about our products, orders, shipping, returns, and more. If you can't find what you're looking for, please don't hesitate to contact our customer support team.

ABOUT UKART.IN

Q1: What is UKART.IN? A1: UKART.IN is an online e-commerce platform operated by AARUSHI, based in Tamil Nadu, India. We specialize in providing a curated selection of high-quality, practical, and affordable imported tech accessories.

Q2: What kind of products do you sell? A2: We offer a diverse range of imported accessories to enhance your digital life, including:

Mobile Accessories: Stylish & Protective Mobile Cases, High-Quality Mobile Spare Parts.

Laptop & Tablet Accessories: Sleek Laptop Sleeves & Bags, Durable Tablet Covers.

Smartwatch Essentials: Straps in Trendy Colors & Materials, Protective Smartwatch Cases.

Q3: Why are your products imported? A3: All products on UKART.IN are directly imported from international manufacturers and suppliers. This allows us to bring you a unique and diverse range of global tech accessories that might not be readily available locally, often at competitive prices.

ORDERING

Q4: How do I place an order on UKART.IN? A4: Simply browse our website, add the desired products to your cart, proceed to checkout, fill in your shipping and payment details, and confirm your order. You can create an account for faster checkout or order as a guest.

Q5: Can I modify or cancel my order after it's placed? A5: You can cancel your order free of charge before it has been dispatched from our facility. Once an order has been dispatched, it cannot be cancelled and falls under our Return & Refund Policy. To request a cancellation, please contact us immediately at support@ukart.in or call +91 97877 23306.

PAYMENTS

Q6: What payment methods do you accept? A6: We accept a variety of secure payment methods, including:

Credit Cards (Visa, MasterCard, Amex, RuPay)

Debit Cards (all major Indian banks)

Net Banking (over 50+ major Indian banks)

UPI (Google Pay, PhonePe, Paytm, BHIM UPI, etc.)

Digital Wallets (Paytm, MobiKwik, JioMoney, Freecharge, etc.)

Cash on Delivery (COD) for select pin codes.

For more details, please refer to our Payment Information.

Q7: Is my payment information secure? A7: Yes, absolutely. All online payments are processed through secure, PCI DSS compliant third-party payment gateways. We do not store your full credit card or debit card details on our servers. Our website also uses SSL encryption for data transmission.

Q8: Are there any hidden charges or extra taxes? A8: No. All prices displayed on UKART.IN are in Indian Rupees (INR) and are inclusive of all applicable taxes (e.g., GST) and any import duties. The price you see at checkout is the final price you pay.

SHIPPING & DELIVERY

Q9: What is your order processing time? A9: All orders are processed and prepared for dispatch within 2 business days (excluding weekends and public holidays) from our facility in Tamil Nadu.

Q10: What is the delivery time for orders? A10: Due to the imported nature of our products and the necessary international logistics and customs clearance processes, please allow 18-20 business days for delivery from the date of dispatch. Delivery to remote areas might take slightly longer.

Q11: Do you offer free shipping? A11: Yes, we offer FREE Standard Shipping on all orders across India.

Q12: How can I track my order? A12: Once your order is shipped, you will receive a Shipment Confirmation email with your tracking number(s). You can use this number on the courier partner's website or through the tracking link provided in the email to monitor your delivery status.

Q13: What if my product is damaged during shipping? A13: If you receive a damaged product, please report it to our customer support within 24 hours of delivery with clear photographs/videos of the damaged packaging and product. Please refer to our Return & Refund Policy for detailed instructions.

Q14: Do you ship internationally? A14: No, currently, UKART.IN only ships to locations within India. We do not ship to P.O. Boxes or international addresses.

RETURNS & REFUNDS

Q15: What is your return policy? A15: We accept returns only under specific conditions: if the product is damaged, defective, incorrect, or has missing parts upon arrival. These issues must be reported within 7 days from the date of delivery. We generally do not accept returns for "change of mind."

Q16: How do I initiate a return? A16: To initiate a return, please contact our customer support team at support@ukart.in or +91 97877 23306 within the 7-day eligibility window. You'll need to provide your order number, reason for return, and relevant photos/videos. Please do not send the product back without a Return Authorization.

Q17: How long does it take to get a refund? A17: Once your return is approved and the product is received and inspected, a refund will be initiated within 7-10 business days from the date of approval. The actual reflection in your account may take an additional 3-7 business days, depending on your bank.

For more details, please refer to our comprehensive Return & Refund Policy.

ACCOUNT & PRIVACY

Q18: Is my personal information safe with you? A18: Yes, your privacy is paramount. We implement robust security measures, including SSL encryption, and only share your data with trusted service providers as necessary for order fulfillment and service improvement. We do not store sensitive payment details on our servers. For full details, please read our Privacy Policy.

Q19: How can I manage my marketing email preferences? A19: If you have opted in for marketing communications, every marketing email we send will include an "unsubscribe" link at the bottom, allowing you to manage your preferences or opt-out at any time.

GENERAL

Q20: How can I contact customer support? A20: You can reach our customer support team:

Email: support@ukart.in

Phone: +91 97877 23306 (Monday – Friday, 10:00 AM – 5:00 PM IST)

You can also visit our Contact Us Page.

Q21: Where are you located? A21: Our registered business address is: AARUSHI 63/15, Vasantha Road, Cross Street 2, Anna Nagar, Dharapuram, Tiruppur, Tamil Nadu, 638656