FAQs

1. What products do you sell?

We specialize in selling  mobile accessories and spare parts for a variety of phone models. You can find a wide range of styles and designs to suit your preferences on our website.

2. How do I place an order?

Placing an order is easy! Just follow these steps:

  1. Browse through our collection of mobile cases.

  2. Select the product you wish to purchase and click on it for more details.

  3. Click Add to Cart.

  4. Review your cart and proceed to checkout.

  5. Enter your shipping details and payment information.

  6. Confirm and complete your order.

Once your order is successfully placed, you'll receive a confirmation email with the details.

3. What payment methods do you accept?

We accept several payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)

  • UPI

  • Net Banking

  • Cash on Delivery (where available)

  • Third-party payment gateways such as Cashfree.

4. How can I track my order?

Once your order has been shipped, you will receive an email with the tracking number and link to track your order via the courier service provider.

5. Do you offer international shipping?

Currently, we only offer shipping within India. We do not provide international shipping at this time.

6. How long will it take for my order to arrive?

Orders typically arrive within 12-18 days, depending on your location and the courier service. You can track your order to get more specific updates.

7. What is your return and refund policy?

We want you to be happy with your purchase! If you're not satisfied with your order, we offer returns and exchanges within 14 days of receiving the product. Please visit our Return and Refund Policy page for full details on how to request a return or exchange.

8. How do I exchange or return an item?

To initiate an exchange or return, please contact our customer support team at support@ukart.in within 14 days of receiving your order. Please include your order number and the reason for the return/exchange.

9. Can I cancel my order?

Once your order is confirmed, we start processing it immediately. Therefore, cancellations can only be done before the order is shipped. If you would like to cancel your order, please contact us at support@ukart.in as soon as possible.

10. Is it safe to shop on your website?

Yes, shopping on ukart.in is safe. We use SSL encryption to secure your payment details, and our payment processors are trusted and secure. Your information is protected and will never be shared without your consent.

11. Do you offer gift cards or discounts?

Currently, we do not offer gift cards. However, we may have occasional promotions and discounts, so stay tuned to our website and subscribe to our newsletter for updates!

12. How can I contact customer support?

If you have any questions or need assistance, our customer support team is here to help:

  • Email: support@ukart.in

  • Phone: +91 97877 23306

  • Address:
    Aarushi,
    Anna Nagar, Dharapuram,
    Tirupur, Tamil Nadu – 638656

  • Business Hours: Monday to Saturday: 10:00 AM – 5:00 PM IST. We are closed on Sundays.

13. Do you offer custom mobile cases?

Currently, we do not offer custom mobile cases. However, we are always expanding our product range, so be sure to check back in the future for any new offerings.

14. Do you charge sales tax?

Yes, sales tax is applicable as per the GST (Goods and Services Tax) regulations. The tax will be calculated and displayed at checkout before you complete your purchase.